Drunk Women

Well what a night it has been, you don’t have an argument with a with a customer for ages and then two come along in one night!

The first incident occurred when I stopped for two young ladies in Piccadilly, they asked to be taken to China Whites which is located in Winsley Street just off Oxford Street. Now at the time of picking them up I was facing East along Piccadilly so I proceeded along Piccadilly and turned left into Air Street. So far one of the young ladies in the back had been on the telephone to her boyfriend who sounded a bit of a woss as she stated to her friend that he was crying his eyes out and that she needed to go and sort things out for him!

Whilst sitting at the traffic lights in Air Street waiting to turn left into Regent Street a few young lads came over and asked me to take them to Eltham, while I was explaining that there were two young ladies sitting in the back one of the ladies piped up “were in a hurry can you stop talking to them and get moving”. I explained to them that the traffic lights were showing red and asked whether they were suggesting that I should jump the red lights? With that they both quietened down and the lights turned green and we carried on with the journey.

Whilst I was approaching Oxford Circus I asked the ladies whether they would like me to drop them off there as they had stated that they were in a hurry, one of them said that would be fine but the other moaned that I was dropping them too far from their destination and that I should take them closer, I explained that I would have to go further up Oxford Street, turn right into Mortimer Street, right into Gt Portland Street and then left into Oxford Street, one of the girls then piped in that I should have chosen a better route, a better route! I asked her in that case if she could suggest the better route that I should have taken, obviously she could not so I asked her to if she could even suggest an alternative route to the one I had chosen, well of course she could not but she did make the statement that I was the cab driver and I should know a better route!

Well I got the 2 girls to their destination and offered them some advice that they should basically not argue about things that they basically know nothing about, the 2 girls were around the age of 20 years old each and I told them that I had been driving a taxi in London for as long as they had been on this mortal planet, and definitely for longer than they had been in this Country!

 

The next problem lady I picked up in City Road, she appeared to be very well dressed and although it was obvious that she had been drinking I did not think that she would be sick in the cab so had no problem taking her. She asked to be taken to Crystal Palace which I had no problem with, I asked her where in Crystal Palace specifically did she want to which she replied “Crystal Palace Parade”.

Whilst travelling to Crystal Palace the inevitable happened and the lady fell asleep so I stopped when we arrived at the Parade and woke her from her sleep and asked her exactly where it was that she wanted, she told me to carry on going straight, I proceeded to the end of the Parade and once again asked the question and she again told me to carry on going straight so I drove across the junction and into Church Road, once in Church Road I again asked her where she wanted and she then stated that I was going the wrong way and that she wanted Crystal Palace Parade so I turned around and proceeded back to the Parade. Once on the Parade I again asked her where she wanted only to be told once again to carry on going straight! I again drover the entire length of Crystal Palace Parade and by now my patience was running a little thin.

I again stopped and asked the lady where exactly it was that she wanted and she again told me to carry on going straight! I said to the lady that I needed to know exactly where she wanted so that I could get her home without any further confusion and she again told me to carry on going straight, I said that unless she could tell me exactly where she wanted then I would be left with no option but to take her to the local Police station to see if they could get any sense out of her, well as soon as I mentioned the Police this lady who had at first seemed to be very level headed when I picked her up turned into the foulest mouth abusive woman that I have ever encountered in 20 years of driving a cab, she then again told me to carry on going straight.

After the tirade of abuse that I had just received I decided to once again humour the woman and drove straight again across the two mini roundabouts and onto Westwood Hill, she then told me to stop which I duly did, once i had stopped she then shouted “not here, a bit further up on the right”, I pulled away again and then stopped further down the hill on the right. The woman then decided to get out of the taxi after firstly falling off the back seat and then stumbling towards the door, once out of the cab she could not stand up straight and kept stumbling all over the place while searching through her bag. She then kept saying sorry! I asked her why she was saying sorry as I thought that she may have realised her error by abusing me earlier but I got no reply to my question instead she again said “sorry”.

I asked the woman just to pay me what she owed so that I could be on my way, the fare was now £44.60 for what should have been around £33.00 had she told me her definitive destination when she first got in to the taxi, she again said “ sorry”, I said “don’t tell me you haven’t got any money” to which she replied “well where am I supposed to find money from?” I said have a look in your purse, I was by now really losing my patience and said to the woman that if she could not pay me I would have to call the Police to sort her out, again once I mentioned the Police she entered into another tirade of abusive language the type of which is only usually heard in a working mans club!

She finally found £50.00 in her bag and handed it to me, I gave her the change and suggested to her that if she could not handle her alcohol then maybe she should refrain from drinking as much in the future!

It makes me wonder whether when this lady awoke the following morning whether she could actually remember any of the events from the previous night and if she could remember  then whether she was embarrassed by her foul and abusive language towards me as I would imagine that this woman would normally be quite a pleasant and level headed type of person and that it was the alcohol that had turned her into a foul, abusive, ugly person.

The London Taxi Company (LTI) New Warranty on Parts

Well recently LTI as they were, announced that they were only going to warranty their parts for a period of 6 months140, if the part did go wrong then your garage would replace the part and return the faulty part to the LTI/LTC parts store who supplied the part, the part would then be sent off for testing and if deemed to be faulty then a refund would be issued to the garage, I have been personally been waiting for nearly a year for a refund on an alternator that was sent back faulty, now we know it was faulty as we tested it, but where LTi are concerned that is not good enough.

Now as if the old regime wasnt bad enough they have now made it even worse!

Now if your garage fits an LTi part (I am going to call them this as they are still labelled LTi) and it subsequently becomes faulty your garage will have to make arrangements for you to visit and LTi service agent, if the service agent then deems that the part supplied is at fault they will then book you in for the part to be replaced. Now for those of you who have experienced the LTi service agent, especially M&O as they were previously called you will know that this whole process could take a number of days.

Now this is undoubtedly a ploy by LTC to regain some of their lost customers and trdy to tie the market up within London so that you the customer can only use LTC approved service agents. So what will this mean to the ordinary Taxi garage, basically they have made it virtually impossible for them to choose LTi parts over pattern parts!

I have spoken to at least 4 garage proprietors and they have all stated that where there is a decent alternative part available they will now start using them in preference to the LTi supplied part due to this ridiculous warranty arrangement, so in essence all that The London Taxi Company have done is further alienate more of their customers and push them further into using competitors parts. Who is it that comes up with these hair brained schemes? surely they cannot think that this stupid arrangement will actually increase business for them, personally I think it will have the opposite effect for them and actually decrease their parts turnover drastically.

In conclusion I would urge anyone needing a part for their taxi to first seek a decent alternative as most parts suppliers warranty their parts for 1 year rather than 6 months, also most parts suppliers will exchange a part that has gone faulty and that has been fitted by one of their regular customers on a no quibble basis, most engine parts fitted to TX2’s are sourced by LTi from Ford anyway so you would still be fitting genuine parts to your TX2, TX4 parts are a little harder to come by but there are alternatives coming into the market place. Most suspension parts can be sourced from alternative suppliers including shocks, balljoints, track rod ends, steering boxes and idlers and most other parts.

LTi or The London Taxi Company, you really have not done yourself any favours with this badly thought out warranty arrangement that you have instigated !

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